Cargo Services for Airlines - GSA/GSSA/CSA

As General Sales Agent (GSA) or General Sales & Service Agent (GSSA) or CSA(Cargo Sales Agent) of the airlines, we offer an efficient and cost-effective solution to the Airlines for their presence in India. We act as representative for the airline and become the face of the airline in India.

Services

Arrow Aviation has the expertise and facilities to provide full range of cargo services to Airline as well as Customers such as Freight Forwarders and Shippers. With a spacious office located in a strategic location near International Cargo Complex at Sahar we offer tailor made solutions to the Airlines to suit their requirements.

Sales & Marketing


  • A dynamic sales force with in-depth knowledge of India market and visibility through direct presence.
  • A team with years of Airlines background and experience
  • Tailor made innovative sales strategies adapted to the requirements and network capabilities of the airline.
  • Focused and segmented sales approach using market data and analysis.
  • Promotion of Airline brand in the market
  • Creative marketing using email shots and social media.
  • Participation and presence in promotional and industry events

Customer Service & Operations

  • Experienced operations team with knowledge of airline procedures and policies.
  • Knowledge and expertise of special commodities and airline handling procedures.
  • 24/7 coverage with high standards of customer service.
  • Booking and data capture on airline system prior to departure of flight with 100% accuracy.
  • Station management and administrative support to airlines.
  • Hassel free and prompt approvals and permissions from all governments authorities namely DGCA,BCAS,MIAL,etc.
  • Charter services to and fro India globally.
  • Prompt security clearances and smooth security handling aswell.

Administration


  • Local billing and Invoicing.
  • IATA CASS participation
  • Timely and accurate payments as per CSR reports in line with agreed contract.